A leading management consulting firm recently initiated an enterprise-wide upgrade of existing and new laptops to the Windows 10 operating system (OS). The firm deployed a fleet of 3,000 laptops to employees around the world. An alarming number of consultants began reporting the infamous ‘Blue Screen of Death’ (BSOD). This message appears right after a system wide failure and provides a cryptic description of the error. BSOD’s may indicate significant problems with a computer that could affect the computer’s performance and long-term reliability.
The company’s business intelligence and analytics team needed an order optimization capability that would support their account managers both in providing better service to customer accounts and in driving increased revenue from existing accounts. This desired capability would provide recommendations for upsell, cross-sell, and promotional orders to increase total product sales for each account. It would also automate the order process for mainline SKUs , enabling account managers to focus on value added activities during store visits.
One of North America’s leading trucking companies created a revenue management program with a strong emphasis on analytics. The program and underlying projects were identified as a key priority. The trucking organization believed they could significantly improve their business through predictive analysis and data science. The trucking company had many different projects going on at once and needed a premier analytics consulting company to provide support over a number of different areas.
One of the world’s leading healthcare information technology and innovation companies needed advanced analytics assistance in developing ‘flight path’ models to characterize the progression of patient health during the long-term course of diabetes disease management and treatment. The healthcare innovation company planned to use these models to identify effective disease management and treatment strategies in order to improve patient outcomes while controlling lifetime cost of treatment. The company had plenty of analytical talent, but lacked the advanced analytical talent Mosaic possessed.
Mosaic’s data science consultants, in collaboration with the customer data science team, determined that an automated tool that generated a recommended size profile for any product within the customer’s catalog would be the best way to implement the predictive model. The tool determines a level of aggregation based on each product’s color, brand, and product category. Based on the store assortment plan for the product, the tool then aggregates historical demand from the appropriate time period across the assorted stores for each size of a product and returns a relative (percentage) size distribution for the style-color.
Mosaic was brought in to help develop, maintain, and refresh a machine learning model which forecasts demand and factors in this predicted demand, scheduled deliveries, and information about terminal dynamics and uncertainty to more accurately predict terminal imbalances. The predictive model, which alerts schedulers when there is a high risk of a near-term inventory imbalance at a terminal, allows the client’s schedulers to get a real-time and forward-looking picture of what is happening with their assets, improves productivity, and facilitates quicker and better decision making that avoids costly inventory imbalances before they occur.
Mosaic’s efforts for NASA started with a detailed study of the potential benefits of using Cloud Computing for multiple use cases within NASA’s Aeronautics Research Mission Directorate (ARMD). In this assessment, Mosaic used a detailed model to compare capital and operational expenditures for an on-premises architecture solution versus a Cloud-based solution. Additional benefits of Cloud Computing were identified for each use case, such as the ability to scale to meet the demands for computational resources based on the complexity of the weather and traffic situation in the US airspace.
One of the world’s leading and top-rated management consulting firms was preparing to move their video conferencing and audio conferencing capabilities from an in-office hosted solution to Cisco WebEx. The firm’s internal IT team was tasked with facilitating a smooth transition, requiring that adequate network connectivity be established and available from each office to support the WebEx sessions which the firm conducts on top of other network traffic. Mosaic was contracted as a strategic data science consultant to provide quantitative and predictive analyses of these systems to give the client confidence that after the transition the bandwidth would be sufficient to support the firm’s daily operational needs.
One of the largest brick-and-mortar North American retailers needed to understand the demand of their seasonal apparel items so they could improve inventory and pricing decisions. The retailer manages over 150 million stock keeping units (SKU), and knew it needed to take a data-driven approach for pricing and promotional decisions. Mosaic answered some critical questions for the retailer; how elastic is demand? What seasonality patterns drive demand for each type of item?
One of the largest healthcare insurance companies in North America wanted to optimize their marketing efforts specifically around retention. This organization serves over 28 million members, with one in eight people in the United States relying on them for eye-care health coverage. The company had made an investment in a consumer insights team. This team believed if they could start segmenting their members into different groups, they could begin to improve their marketing efforts, ultimately identifying high revenue generating and segments at risk for leaving.
The customer wanted to develop a social networking site which connects users to like-minded business and activities. Understanding the current options in the marketplace, the customer believed the addition of a recommender engine would give their application significant competitive advantage.
Mosaic was asked to deliver training which would bring everyone on the analytic solution team to the same knowledge level. Once the team had a base level of knowledge, they could begin to apply predictive analytics and optimization techniques to the business challenges…
Cycle times are critical. Compressing the time between an aircraft’s arrival and departure would let the company offer better service and capture more revenue. Avoiding mistakes that cause delays is extremely valuable, as a late aircraft can result in tens or hundreds of thousands of dollars. Common mistakes causing delays included; ramp congestion and sending an aircraft to the wrong gate. The customer had three goals: reduce mistakes resulting in delays, make sure the nightly sort goes smoothly, and reduce jet-fuel consumption.
One of the decisions air traffic controllers make is when and how much to reduce arrival traffic at an airport in response to capacity reductions due to adverse weather conditions. These decisions are termed ground delay programs (GDPs). Traditionally controllers have issued GDPs by applying heuristics that only account for known (deterministic) weather and traffic conditions. NASA asked Mosaic to build a decision-support system (DSS) that accounts for weather uncertainty in recommending optimal GDP decisions to controllers at the San Francisco International Airport (SFO).
A primary goal of air-traffic management (ATM) is to balance airspace capacity and demand. Traditionally ATM has approached this problem assuming constant airspace configuration. A new ATM paradigm known as dynamic airspace configuration (DAC) analyzes how to reconfigure airspace…